At Dreams Readymade, we strive to provide the best shopping experience possible. We understand that sometimes plans change, and you may need to cancel an order or request a refund. Our Cancellation and Refund Policy outlines the procedures and conditions under which cancellations and refunds can be processed.

Order Cancellation

  1. Before Shipment:
    • If you wish to cancel your order, Just go to your orders page In our website or mobile app, select your order you can cancel your order using the cancel order option. Or please contact us as soon as possible at dreamsandgoals46@gmail.com.
    • If the order has not yet been shipped, we will process the cancellation and issue a full refund to your original payment method within 5-7 business days.
  2. After Shipment:
    • Once an order has been shipped, it cannot be cancelled. However, you can return the item(s) for a refund according to our return policy detailed below.

Return and Refund Policy

  1. Eligibility for Returns:
    • Items must be returned within 30 days of the delivery date.
    • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
    • Sale items and custom orders are not eligible for return unless they are defective or damaged.
  2. How to Initiate a Return:
    • Go to our website or mobile app select your order and tap the return option to initiate a return. Please provide your reason for return in the provided fields.
    • Or call or mail us(contact details in contact us page). We will provide you with a return authorization and instructions on how to return the item(s).
  3. Return Shipping:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We recommend using a trackable shipping method to ensure your return reaches us.
  4. Processing Refunds:
    • Once we receive and inspect your returned item(s), we will process your refund.
    • Refunds will be issued to your original payment method within 10-15 business days.
    • You will receive a confirmation email once your refund has been processed.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at dreamsandgoals46@gmail.com.
  • Provide photos of the damage or defect along with your order number.
  • We will arrange for a replacement or refund, including any return shipping costs, at no additional charge.

Exchanges

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

We value your satisfaction and are here to assist you with any issues or concerns you may have. Thank you for shopping with http://dreamsreadymade.co.in

Need help?

Contact us at dreamsandgoals46@gmail.com for questions related to refunds and returns.